Unwavering Support, Lifetime Partnership
At GRADIN, the sale is just the beginning. We provide 24/7 technical assistance, rapid spare parts delivery, and comprehensive warranty coverage to ensure your lifting equipment operates at peak performance.
Service Pillars
Comprehensive Warranty
We offer a 12-month standard warranty on main structures and key hydraulic components. If any manufacturing defect occurs, we provide free replacement parts immediately.
Rapid Spare Parts
Our extensive spare parts inventory in Jinan ensures fast response. We partner with DHL/FedEx to ship critical components to your door within 3-5 days globally.
Remote Technical Guidance
Facing an issue? Connect with our senior engineers via WhatsApp or Zoom. We provide real-time video diagnosis and step-by-step troubleshooting to minimize downtime.
Installation & Training
Every machine comes with detailed electrical diagrams and installation manuals. We also offer installation video tutorials and onsite engineer support for large projects.
Service Response Workflow
Report Issue
Send us photos/videos of the fault and the machine's serial number.
Diagnosis
Our team analyzes the cause within 4 hours and provides a solution.
Action
We ship parts via air express or provide repair diagrams.
Resolution
We follow up to ensure the equipment is back to normal operation.